Customer Service

Shipping & Delivery
Has my order shipped?
  Click the My Account ink at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the My Account link at the top right hand side of our site to view orders you have placed. Then click the Change Quantities link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the My Account  link at the top right hand side of our site to track your order.
My order never arrived.
  Click the My Account " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the My Account  link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Privacy & Security
Please see our Privacy Policy Page for complete information.
 
Returns & Replacements

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 

Customer’s have 30 days to return an item and are responsible for shipping costs back to us. The address to send the product to is Porter’s Lotion LLC, PO Box 923, Nashville, AR 71852. Please enclose a copy of the invoice and Porter’s will reimburse the buyer for the items that are returned.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Payment, Pricing & Promotions
Do I have to pay sales tax?
 

Porter’s charges sales tax if the retail order is shipped to a Connecticut address.

I have a question on my charges.
  Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the My Account link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
Accept Credit Card Payments